contoh percakapan cancelling a reservation and confirmation reservation ?

Cancelling:

A: I need to cancel my reservation. I have personal matters that need fixing.
B: That's not a problem. Just give me your name, phone number, and date of visit.
A: Noir Sinclair, 818-555-1234, September 1 through 17.
B: I see your info here on the screen. I'll hit just one button, sir, and you're cancelled.
A: Thank you. I'm glad that wasn't too much of a bother.
B: It's a pleasure.

Confirming:


Alice (Receptionist): Good Evening, Ngurai Rai Airlines. May I help you, sir?
Antonio (Guest) : Good evening, I have a ticket from Bali to Canada and I would like to confirm it please?
Alice: What number is your flight, sir?
Antonio : My flight number is B412.
Alice: One moment please?
*after awhile*
Alice: Hello, your business ticket is already confirmed and the plane will take off at 06.00 AM from Bali and your arrival in Canada will be at 11.00 PM local time.
Antonio: Okay, thank you very much.
Alice: You’re welcome